Frequently Asked Questions
- Payment Methods
- What are your payment options?
Our secure and easy-to-use payment systems let you pay using your credit card, through PayPal, and more.
- How do I get an invoice?
We will send you an invoice through email and you can also check it within the payment link.
If you have questions about your invoice, let us know and we’ll address them to ensure the accuracy of all your payment details.
If you have questions that are not on this page, contact us through email at [email protected], and we’ll be happy to address your queries.
- Our Services
- Are your services available 24/7?
Yes. Our team of experts works in shifts to ensure you get the support you need round-the-clock.
- What type of image and photo editing can you do?
We can do a lot of digital photo editing services for you, including background removal, image masking, clipping path, Photoshop retouching, drop shadow, and color correction.
- Can I get customized photoshop and image editing services?
Definitely! You can have extensive control over your orders.
Contact us to let us know your unique specifications and instructions. We will try our best to accommodate your requirements.
- What is your regular turnaround time?
Our turnaround times depend on the quantity, quality, and level of complexity of your projects.
We’ll inform you of the estimated time frame to finish your projects when we send you the price quotes.
We aim to give you the most reasonable price possible while providing exceptional work and sending your files the soonest.
- Can I speak directly with someone from your team?
Of course! You can contact us directly through our phone number for any questions, concerns, or special requirements you have with your orders.
If you can’t reach us, send us an email and one of our team members will get back to you or call you as soon as possible.
- Do you offer customer support?
- What can I do if I am unsatisfied with your work?
Our job is not over until our clients are 100% satisfied. You can get unlimited rework for free until you’re happy with our work and as long as there are no violations to our Terms and Conditions.
- Image Uploading and Downloading
- How do I upload my files?
- Is there a daily file size limit to the files I can upload or download on your website?
Our server carries unlimited space, allowing you limitless and hassle-free file transfers anytime.
- How do I know my files are ready for download?
We will send you an email notification once your edited photos/images are available for download from our server.
- How do I download my edited photos/images?
We use File Transfer Protocol (FTP) servers to store your images. We’ll create a profile for you and provide you the specific login information through your email.
- Are my files secure in an FTP server?
Yes. We value your security and we ensure the confidentiality of your files by using a paid and highly-secured FTP server.
- General Options
- How do you keep my files secure?
We make all effort to keep your images secure so your files are safe throughout the entire process, from the moment you send them to us and until we return them to you.
We do not sell your images to third-party entities or share your photos without your expressed consent.
We also have internal security measures in place to protect private information you share with us on the website.
- Will you use my images for commercial purposes?
Our company takes data privacy seriously and respects the intellectual property rights of our clients.
- Is there a minimum or maximum order requirement to avail of your services?
We will work on your order regardless of the number of images you send us.
We aim to please and appreciate your business. We deliver the same quality service, whether you send us 20 or 1,000 images.
- What file format do you return fully edited files?
We can send you back your completed files in any Photoshop file format you want.
We’ll accommodate the file format you request so you avoid the hassle of converting your files yourself.
- Do I need to send my images/photos in a specific file format?
We accept all image formats. Please specify in the Free Trial or Get a Quote form the type of file you prefer when we send back your photos.
- How do I contact you?
- Can I get a free trial?
Absolutely! Enjoy our free trial by clicking this link. Follow the steps to send us your sample photo or image and we’ll send back your edited photos based on your instructions.
- Do I need to create an account to avail of your services?
You don’t need to sign up or log in.
Send us your contact information via our contact form or reach out to us directly and we’ll get back to you as soon as possible.